上海万澳行政酒店（南京东路店）-住客评论

Guest user（Family） 2025-07-01
Very nice staff, Carrey helped us out, thank you, had great experience and great view. Would definitely come back. However I’d update their lobby and elevators
酒店回复：
亲爱的客人，感谢您的入住，您的满意是我们最大的欣慰~酒店距离南京路步行街- 步之遥，紧邻人民广场地铁站和南京东路站，方便换乘1,2,8号线哦~最好的旅行，就是在一个陌生的城市有种似曾相识的熟悉，行政万澳酒店总有不期而遇的温暖，期待下次相遇给您一个更好的体验哦
Guest user（Family） 2025-07-01
I had a wonderful experience staying at this apartment/hotel. The place was clean, modern, and very comfortable. The location was perfect — close to restaurants, shops, and public transportation. The staff was incredibly friendly and helpful, always ready to assist with anything I needed.
酒店回复：
Dear Valued Guest,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that our apartment/hotel exceeded your expectations in cleanliness, modern comfort, and prime location. It’s fantastic to know you found everything convenient—from nearby dining and shopping to seamless public transport access.Our team takes immense pride in delivering warm, attentive service, and we’re thrilled that made your stay memorable with their friendliness and willingness to assist. Your kind words mean the world to us and inspire us to continue raising the bar for hospitality.We hope to have the pleasure of welcoming you back again soon, whether for leisure or business. Until then, wishing you safe travels and many more adventures filled with joy!Warm regards！
Guest user（Couple） 2025-07-01
We stayed only during the day. Excellent place to relax and refresh. Everything was new and clean. Good view from the window. Reception staff very friendly, helped us to store the luggage outside our booking hours so that helped a lot. Building from outside looks a bit scary at first but inside was great. Highly recommend?
酒店回复：
尊敬的客人：您好！衷心感谢您选择入住我们酒店，并分享如此细致的入住体验！我们非常高兴得知您在短暂的白天入住期间收获了放松与舒适，这对我们来说是莫大的鼓励。特别开心您喜欢我们崭新的设施和窗外的美景——我们一直致力于为客人打造干净舒适的空间，让每位住客都能卸下疲惫，恢复活力。也很感谢您对我们接待人员的认可，能为您提供行李寄存的便利服务是我们的荣幸，您的满意就是他们最大的动力！关于建筑外观的反馈我们已收到，很高兴内部环境能给您带来惊喜。您的强烈推荐是对我们最好的肯定，我们会继续努力，保持优质服务，期待下次为您带来更完美的体验！祝您旅途愉快，期待与您再次相遇！
Guest user（Couple） 2025-07-01
Disappointing Experience , Misleading Room, Poor Service, and Zero Accountability This hotel was a letdown from day one. The lobby was chaotic, with a strong foul odors spreading through the corridors and smell of smoke in the corridors . No one helped with our luggage up to the room , which added to the poor welcome. The room didn’t match the listing it lacked the washing machine and mini kitchen shown in the app. When we complained, they offered a bigger room, but it came with a hallway view, not the city view we paid for, which is unacceptable regardless of room size, so I refused. The air conditioning was weak, and the fan that already provided wasn’t a bonus , it was compensation. After complaining, they gave us another fan , so the room ended up filled with noisy 2 fans. The next morning, we were woken at 8:20 AM by loud drilling above our heads. when we complained the staff’s solution was we can offer you Earplugs??When I said I couldn’t sleep, they simply said it’s legal to work from 8 AM — 6 PM no apology, no real help. elevator was poorly ventilated, lacking fresh air circulation to the point that additional fans had to be installed . I booked 6 nights, and this all happened in just the beginning. Thanks to Trip.com customer support for stepping in, because the hotel clearly couldn’t care less. I do not recommend this place . misleading listings, unhelpful staff, and a very poor guest experience.
酒店回复：
您好！首先，衷心感谢您抽出宝贵时间分享此次入住体验，您的反馈对我们至关重要，也让我们看到了自身工作中存在的诸多严重问题，对此我们深感愧疚与自责。您反馈的空调问题，我们已安排专业人员定期检查和维护空调设备，以及您提到清晨的施工噪音严重干扰了您的休息，这是我们与施工方沟通协调不力的结果。我们没有提前告知您施工情况，也没有采取有效措施降低噪音影响，在您投诉时，工作人员的回应更是缺乏诚意和专业性，没有真正为您解决问题，这让我们十分痛心。我们会加强与施工方的沟通，合理安排施工时间，并采取有效的隔音措施，同时对工作人员进行培训，提高他们处理投诉的能力和水平。小澳再次向您表达最真诚的歉意！
Guest user（与好友旅游） 2025-07-01
图1图2是打开窗的街景，这个位置，不用我多说了吧?? 这次来上海主要是看埃及国家文物展的，酒店走去南京东路2min；走去上海博物馆南门1km，13min左右，位置真的没话说。干净卫生，寸土寸金的市区，房间都不算小，很nice??房间内送了矿泉水，小冰箱内送了可乐雪碧，强烈推荐。
酒店回复：
亲爱的宾客，看到您带着满满诚意的分享，我们简直像收到了一份宝藏好评！尤其是您说 “打开窗的街景位置不用多说”，还特意算清到南京东路 2 分钟、到上海博物馆南门 13 分钟的距离，这份细致的 “位置测评”，比任何宣传都有说服力 —— 能成为您看埃及国家文物展的 “贴心落脚点”，让出行效率拉满，我们特别有成就感！您提到 “寸土寸金的市区里房间不算小”“干净卫生”，这真的说到我们心坎里了 —— 毕竟在市中心，既要保证位置便利，又要兼顾居住舒适度，是我们一直努力平衡的事；而房间里的免费矿泉水、小冰箱里的可乐雪碧能让您觉得贴心，更是对我们细节服务的最好肯定。您的 “强烈推荐” 就是对我们最大的认可啦！我们会把这些优点牢牢守住，不管是位置带来的便利、房间的洁净宽敞，还是小细节里的贴心，都会继续保持。下次您再来上海，不管是看展、逛南京路，还是探索更多角落，我们都随时准备好迎接您，期待再次成为您的 “理想住宿选择” 呀！??
Guest user（Solo traveler） 2025-06-01
I was there for a few days waiting for my flight. I loved the location and the atmosphere Highly recommend it
酒店回复：
Dear Guest,Thank you so much for sharing your experience with us! We’re thrilled to hear that you enjoyed our hotel’s prime location and welcoming atmosphere during your stay. It means the world to us that you felt comfortable and appreciated the vibe we strive to create.We’re also delighted that our location made your wait for your flight a pleasant one. Providing a relaxing environment for travelers is always our goal, and your recommendation is the highest compliment we could receive.Thank you again for choosing to stay with us. We hope to welcome you back the next time your travels bring you to the area!Warm regards！
Guest user（商务旅客） 2025-06-01
来上海玩，选了万澳行政酒店（南京东路店），位置真的绝，在黄浦核心区，离外滩、南京东路步行街超近，下楼就能感受上海繁华。酒店在22层云端，推窗能看到金融区摩天大楼、黄浦江天际线，视野太震撼！房间是现代简约风，智能客控方便，浴缸、电动马桶都有，住得很舒服。而且交通超便利，去上海大剧院、人民广场这些景点都不远。从设施到服务都在线，来上海想住黄金地段、体验云端行政美学，选它准没错！价格还很实惠人均200?真的很值得。
酒店回复：
尊敬的宾客：您好，感谢您的点评哦！每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，入住上海行政万澳酒店（南京东路店）可感受细致入微的服务、多功能室内娱乐设施等多项服务，相信总有一项可以服务到您，希望上海南京东路铂金万澳酒店会是您回忆里最温馨最独特的那个！期盼与您的下次相见！祝：安好！
Guest user（独自旅游） 2025-06-01
周末和朋友来一次城市中心的vocation 没想到繁华地段藏着如此清静的酒店让我们既能享受到美食和外滩的夜景又能在细致周到的服务中好好感受假期喜欢套房的布局和酒店的选品?很有品位工作人员也能及时响应我们的小需求晚上和朋友坐在桌边品品红酒?聊聊天完全享受短暂放空的周末时光?很惬意
酒店回复：
尊敬的宾客：您好，感谢您的点评哦！每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，入住上海行政万澳酒店（南京东路店）可感受细致入微的服务、多功能室内娱乐设施等多项服务，相信总有一项可以服务到您，希望上海南京东路铂金万澳酒店会是您回忆里最温馨最独特的那个！期盼与您的下次相见！祝：安好！

上海万澳行政酒店（南京东路店）

客户评价 由实住客人提供的真实点评

Guest user（Family） 2025-07-01

Guest user（Family） 2025-07-01

Guest user（Couple） 2025-07-01

Guest user（Couple） 2025-07-01

Guest user（与好友旅游） 2025-07-01

Guest user（Solo traveler） 2025-06-01

Guest user（商务旅客） 2025-06-01

Guest user（独自旅游） 2025-06-01

客户评价由实住客人提供的真实点评